Payment Policy

Livia Mae aims to provide a secure and straightforward checkout. This policy explains how prices and payments are handled.

Prices and currency

Prices on our Australian storefront are displayed and charged in Australian dollars (AUD), unless clearly stated otherwise. Any discount applied to an eligible order is shown in the cart or checkout before payment.

Accepted payment methods

The payment methods currently available to you are displayed at checkout. Availability can vary by device, browser, location and payment provider. We do not guarantee that every card or digital wallet will be available for every order.

Secure payment processing

Payments are processed through our secure payment processor using encrypted connections. We do not receive or store your complete card number or card security code.

Authorisation and order processing

Your payment must be authorised before an order can be completed. A payment may be declined or require additional verification by your bank or payment provider. An order is not accepted until checkout is completed and an order confirmation is issued.

Incorrect prices

We take reasonable care to display accurate prices. If a genuine pricing or technical error affects an order, we may contact you before fulfilment to offer the correct price or cancel and refund the affected order, subject to applicable law.

Refunds

Approved refunds are returned to the original payment method. The time needed for the refund to appear is controlled by the relevant bank or payment provider. See our Return & Refund Policy for eligibility and instructions.

Fraud prevention

Orders may be subject to automated or manual security checks. We may request reasonable additional information, refuse a transaction or cancel an order where necessary to protect customers and the store from suspected fraud or unauthorised payment use.

Contact us

For payment or billing questions, contact contact@shopliviamae.com.